RiverStone Resort FAQ & Policies

Review our Pigeon Forge lodging FAQs to learn about our policies and procedures. If your question is not answered below, feel free to call our resort in Pigeon Forge, TN directly at (877) 703-3220.

What are check-in and check-out times?

Check-in time is after 4pm. If your unit is ready prior to 4PM, we may allow you to check in early; however, we cannot guarantee early check-in. Check-out time is 11am. Any late check-out is subject to an additional night’s charge.

Do you sell discount tickets to area shows and attractions?

Yes, we sell tickets to a variety of shows and attractions in Pigeon Forge.

Do you accept pets?

Yes, a limited number of our owners have established their condo or cabin unit as pet-friendly. Condos that are pet-friendly accept dogs only, up to 2 dogs per unit that are up to 15 pounds each. Due to the limited supply of these units, please contact our front desk directly for availability.

What are your office hours?

We have a 24 hour front desk.

What are your pool hours?

Our indoor pool is open 24 hours a day. Our lazy river is open May-October and is open from 9am to 9pm.

Do you have a restaurant on property?

No, we do not have a restaurant on property, but there are more than 20 restaurants within 1 mile of the resort.

Do you offer group rates?

Yes! Contact our sales department or fill out our request form to have a sales manager contact you.

Is RiverStone Resort a smoke-free property?

Yes, all condos, balconies, and public areas are non-smoking.

Does the unit have washer & dryer?

Yes, all condos have a washer, dryer, and starter package of laundry detergent.

Do the condos have Internet access?

Yes, we have free wired and wireless Internet in all condos and throughout the property.

Do you have cribs?

We have a limited supply of Pack-N-Play’s. These are on a first come-first serve basis.

What are your kitchens stocked with?

We supply every condo with dishware, utensils, baking dishes, teakettle, colander, measuring cups, knife set, 8 piece non-stick cookware, pitcher, blender, toaster, kitchen towels and other useful items.

What else is supplied in the condo?

We offer a starter supply of soap, shampoo, dishwasher detergent, toilet tissue, facial tissue, and trash bags. Each condo is supplied with linen based on its maximum occupancy.

What is your Cancellation Policy?

You will be refunded your full deposit less a $25 Cancellation Fee if you cancel more than 7 days prior to your arrival. No refunds will be given within 7 days of your arrival date.

Is there a charge for changing my reservation dates?

You may change your reservation dates more than 30 days from arrival with no charge. Less than 30 days from arrival, but more than 7 days from arrival, you are allowed to changed your dates 1 time and there is a $25 change fee. Less than 7 days from arrival there are no changes and no refunds.

How much is the cleaning fee? What is it for?

RiverStone wants you to have the most relaxing stay possible during your vacation. We provide you with a clean, comfortable condo upon arrival, and do not ask you to do anything before you check out. All guests pay a 1 time departure cleaning fee so that their checkout process is minimal and the next guest will arrive to the same clean unit as the previous guest. The cleaning fee is based on the number of bedrooms in the unit:1 Bedroom - $40; 2 Bedroom - $60; 3 Bedroom - $70; 4 Bedroom - $95; Cabin - $70