Guest Satisfaction Survey

Let Us Know What You Thought of Your Stay!

RiverStone Resort & Spa wants to make your lodging experience as satisfying as possible. Please take a moment to complete the RiverStone Resort & Spa guest satisfaction survey below to let us know what you thought about our resort. Your comments are important to us, and we appreciate you taking the time to share them.

Rest assured your information is protected by our Privacy Policy.

Shular webmanager to create form and send to HeBS. Form will use a 0-5 value for survey questions. O=Not Applicable while 1-5= Worst to Best rating.

Overall Impression

Please rate your experience at RiverStone Resort on the following:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Overall service received
Overall physical condition of your condo
Appearance of resort exterior
Condition of lobby and reception area

Please rate your experience with associates at RiverStone Resort on the following:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Responsiveness to your needs
Professional, courteous attitude
Professional appearance
Knowledge about RiverStone Resort and local area
Speed of check-in process
Speed of check-out process

About the Condominium and Room Furnishings

Please rate your experience at RiverStone Resort on the following:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Overall cleanliness of your condo
Overall physical condition of room & furnishings
Cleanliness and condition of bedding
Comfort of mattress
Comfort of pillows
Cleanliness and condition of carpet
Condition and function of drapes
Function & features of telephone(s)
Overall operation of heating & A/C
Ease of using Internet service
Overall workspace
Lighting in guest room
Feeling of safety and security
Bathroom cleanliness
Physical condition of bathroom
Selection & quality of bath amenities
Lighting in bathroom

Please rate your experience at RiverStone Resort on the following:	Much Better	Somewhat Better	About the Same	Somewhat Worse	Much Worse	Not Applicable
How did your quality of sleep for this stay compare to similarly priced hotels and condos?

Leisure and Fitness Facilities

Please rate your experience at RiverStone Resort on the following:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Selection of fitness equipment
Condition of fitness equipment

Meeting Facilities & Services

Please rate your experience at RiverStone Resort if you attended an event at this resort during your stay:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Comfort of event rooms
Quality of food served at event

Problem Resolution

During your stay did you experience any problems? YesNo

Did the problem get resolved during your stay? YesNo

About You

What was the primary reason for this stay? (Please check all that apply) Pleasure/LeisureBusinessFamilyReunionCoupleEvent

Name:

Phone:

*Email:

Date of Stay:

Condo#:

RiverStone Resort, LLC • 212 Dollywood Lane • Pigeon Forge, Tennessee 37863 USA • Toll Free: work (877) 703-3220