Spa at RiverStone FAQ
Learn More About Our Tennessee Spa Treatments
How far in advance should I reserve my spa appointments?
We recommend 2 weeks prior to your arrival, or more during the summer months and Holiday weekends. If you have a large group interested in spa treatments, we recommend scheduling appointments at least a month in advance. Our spa availability is limited, but we will do our best to accommodate you.
Does The Spa at RiverStone have a sauna, steam room, or whirlpool?
We have showers located in both the women's' and men’s’ locker rooms that are available for use before or after your spa treatments. If you plan to take a shower before your spa treatments, please arrive 30 minutes prior to spa appointment time. We currently do not have a sauna, steam room, or whirlpool in the spa.
Can children have spa treatments?
The Spa at RiverStone will not perform massages or body treatments on anyone under the age of 13. You must be age 13 or older to receive any facial or nail treatment at The Spa at RiverStone. You must be the age of 16 or older to receive any body treatment or massage at The Spa at RiverStone. Any person(s) between the ages of 13 years and 17 years must have parent/guardian signature to receive a spa treatment. We are sorry for any inconvenience this may cause; this is to insure the comfort/safety of the minor and liability of the service provider.
What should I wear to the spa and during spa treatments?
We recommend dressing comfortably. When you arrive at the spa, you will be able to change into a spa robe in slippers if you desire. We recommend changing into a spa robe if you will be receiving multiple treatments. It is not necessary for you to change into a robe for nail treatments, but don't forget your flip flops if you will be getting a pedicure. During massage therapy treatments, your therapist will advise you to undress to your comfort level. You will be covered at all times with a sheet and blanket. The therapist will only uncover the area that they are working on at the time and then re-cover it.
What kind of skincare products do you use?
We care about the health of your skin, and use the very best in skincare and cosmetics at The Spa at RiverStone. We use Eminence Organic Skincare, Jane Iredale Mineral Cosmetics and Spa Ritual Nail Care. It is very important to us to use products that are effective, yet still environmentally friendly.
I've never had a facial before; which one is best for me?
Our experienced Estheticians are able to customize any facial to your personal skincare needs. They will do a great consultation with you to figure out what will be best for you. If you have never had a facial, we do recommend the RiverStone Facial; it is relaxing from head to toe!
How long does my hair need to be in order to receive a waxing treatment?
At least 2 weeks of hair growth is ideal for you to get the best results.
What is the cancellation policy?
You must cancel your spa appointment 24 hours before appointment or you will be charged 50% of the treatment price.
Does the price include spa gratuity?
The price on menu does not include gratuity for therapists. We automatically add on a 20% gratuity to the full price of treatment(s) for your convenience.