RIVERSTONE RESORT & SPA INFO

Check-in at RiverStone Resort & Spa begins at 4:00 PM, and check-out is 10:00 AM. If you plan to arrive early or need additional time on your departure day, please contact the front desk before your stay to discuss available options.

Yes, early check-in may be available if your condo is ready before 4:00 PM, but it cannot be guaranteed. Late check-out must be approved by management before the 10:00 AM departure time and is subject to an additional charge. Contact the front desk as early as possible to make a request.

RiverStone Resort & Spa's cancellation policy depends on the length of your stay. Reservations of four nights or fewer canceled eight or more days before arrival incur a $75 cancellation fee, while cancellations made seven days or less before arrival forfeit the first night's deposit. Reservations of five nights or more canceled 15 or more days before arrival incur a $150 cancellation fee, while cancellations made 14 days or less before arrival forfeit the first night's deposit.

Yes. RiverStone Resort & Spa's front desk is staffed 24 hours a day, so assistance is available any time during your stay, whether you're arriving late, have questions, or need help with your accommodations.

Guests must be 21 years of age or older to reserve and check into a condominium at RiverStone Resort & Spa. A valid government-issued photo ID may be required during check-in to verify the reservation.

Yes. A deposit is required to confirm every reservation at RiverStone Resort & Spa. If you cancel within the applicable cancellation period, the first night's deposit will be forfeited according to the property's cancellation policy.

RiverStone Resort & Spa accepts major credit cards, debit cards, and cash. A credit or debit card is required to pay the advance deposit when booking, and the remaining balance is due at check-in, where you may pay by cash, debit card, or credit card.

Every condo at RiverStone Resort & Spa includes a private washer and dryer, along with a starter supply of laundry detergent. The resort does not offer valet laundry or dry cleaning services.

Yes. RiverStone Resort & Spa offers luggage storage for guests before check-in or after check-out. Please speak with a Guest Services team member during your visit for availability and assistance.

No. RiverStone Resort & Spa does not offer concierge services. If you need assistance during your stay, the Guest Services team is available to answer questions and help with recommendations or resort information.

Yes. You may ship packages to RiverStone Resort & Spa before your arrival. Please address deliveries to 212 Dollywood Lane, Pigeon Forge, TN 37863, and contact the resort in advance if you're expecting large or time-sensitive shipments.

Yes. RiverStone Resort & Spa charges a $35 nightly resort fee, which is listed separately during the booking process.

Yes. RiverStone Resort & Spa uses Secure Socket Layer (SSL) technology, data encryption, and industry-standard firewalls to help protect your personal and payment information when you book online.

Yes. All condos, balconies, and public areas at RiverStone Resort & Spa are smoke-free. Smoking in a condo or on a balcony will result in a $250 fee.

Yes. RiverStone Resort & Spa offers complimentary on-site parking for registered guests. You'll receive a parking pass at check-in, which must be displayed in your vehicle throughout your stay.

RiverStone Resort & Spa does not offer valet parking. Guests have access to complimentary self-parking throughout the resort.

RiverStone Resort & Spa does not currently offer electric vehicle charging stations on the property. Guests traveling with an electric vehicle should plan to use nearby public charging stations during their stay.

Ride-share and taxi service is limited in the Pigeon Forge area. Guests should plan to have their own vehicle or arrange transportation in advance, especially during evenings and peak travel periods.

RiverStone Resort & Spa does not provide airport transportation or shuttle service. Guests should plan to arrive by personal vehicle or arrange their own transportation to and from the resort.

Yes. RiverStone Resort & Spa is located in a walkable area with nearby attractions, restaurants, and a Pigeon Forge Trolley stop at the entrance of the property. Many popular destinations can be reached on foot or by trolley.

Yes. RiverStone Resort & Spa welcomes dogs in designated pet-friendly condos. Because these accommodations are limited, you'll need to notify the resort before arrival to reserve a pet-friendly unit. Each condo allows up to two dogs. Each dog must weigh 50 pounds or less.

RiverStone Resort & Spa provides four pet stations throughout the property, giving guests convenient areas to walk and care for their dogs during their stay.

Dogs staying in designated pet-friendly condos are subject to a $25 per pet, per night fee. Pet fees apply only to approved pet-friendly accommodations and must be arranged before your stay. Bringing a pet into a non-pet-friendly condo will result in a $250 fee and eviction from the property without a refund.

Yes. While RiverStone Resort & Spa does not have an on-site restaurant, you'll find more than 20 restaurants within one mile, and every condo includes a fully equipped kitchen if you prefer to cook during your stay. Popular nearby dining options include The Old Mill Restaurant and Harpoon Harry's, both just a short drive from the resort.

No. Breakfast is not included because RiverStone Resort & Spa does not have an on-site restaurant. Every condo includes a fully equipped kitchen for preparing your own meals, and complimentary coffee is available in the lobby 24 hours a day.

No. RiverStone Resort & Spa does not offer room service. Each condo features a full kitchen, and numerous restaurants offering dine-in and takeout are located nearby.

Yes. RiverStone Resort & Spa features a 24-hour indoor pool and hot tub, along with a seasonal outdoor lazy river. The lazy river is typically open from early April through mid-November, weather permitting.

RiverStone Resort & Spa offers a variety of amenities for guests of all ages, including a 24-hour indoor pool and hot tub, a seasonal lazy river, a full-service spa, a fitness center, nearby nature trails, a children's playground, a bounce pillow, and a game room.

Yes. RiverStone Resort & Spa has an on-site fitness center available for registered guests. The fitness center offers a convenient way to stay active without leaving the resort.

The indoor pool and hot tub are open 24 hours a day for registered guests. Hours for the fitness center and spa may vary, so we recommend contacting the resort before your stay for the most up-to-date information.

Yes. A 20% gratuity is automatically added to all spa treatments at the time of service, so you can expect it to be included in your final total.

Yes. Spa services are available to both resort guests and non-guests. We recommend scheduling your treatment in advance to secure your preferred appointment time, and a valid credit card is required to confirm all spa reservations.

RiverStone Resort & Spa is minutes from many of Pigeon Forge's most popular attractions, including Dollywood, Dolly Parton's Stampede, Patriot Park, Toy Box Mini Golf, and The Old Mill Historic District. Its central location makes it easy to explore the area's dining, shopping, and entertainment.

RiverStone Resort & Spa is located just off the Parkway in Pigeon Forge, adjacent to Gatlinburg Golf Course. The resort is 0.4 miles from Dolly Parton's Stampede, just over 1 mile from Dollywood, and 2 miles from The Island in Pigeon Forge. The walk to nearby attractions is approximately 6 to 12 minutes.

RiverStone Resort & Spa is approximately a 59-minute drive from McGhee Tyson Airport (TYS) in Knoxville. The resort does not provide airport transportation, so guests should arrange their own rental car, rideshare, or other transportation before arriving.

Yes. A Pigeon Forge Trolley stop is located at the entrance of RiverStone Resort & Spa, providing convenient access to many of the area's most popular attractions.

Yes. RiverStone Resort & Spa is tucked between the Little Pigeon River and Gatlinburg Golf Course, offering a peaceful setting while remaining just off the Pigeon Forge Parkway. Guests can enjoy a quieter atmosphere without being far from the area's attractions, restaurants, and entertainment.